InvicTel о компании

Услуги:

• Выделенная линия
• Радиодоступ/WiMAX
• Датацентры/Xостинг
• Регистрация доменов

Home Broadband
Business Broadband
FTTC
Satellite
Web Design & Hosting
We work hard to ensure that all our customers are satisfied with our service.

We do however appreciate that you may want to bring an issue to our attention and we have a complaints procedure that you can follow, should you need to.


Complaints Procedure

In the first instance, you can call us on 0843 289 4020 or email sales@invictel.co.uk
We take customer feedback very seriously and if we have not met your expectations we want you to tell us.
When you contact us, please make sure you explain what your complaint is about and give us details of what has happened, etc. We will also need your customer account details, along with your name, address and telephone number.

When we receive a customer complaint, our managing director will personally respond in writing to you. This usually takes up to 7 days, which gives us enough time to investigate the problem and then write our response to you.

Once you have received the reply from our managing director, we guarantee that your complaint will be resolved. We are proud of our customer service and our customers find that they dont ever need to complain to us, let alone escalate their complaint to an ADR.
But, from a legal standpoint and for your piece of mind, we also have an ADR system in place. ADR is also known as Alternative Dispute Resolution.

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